Last Updated: June 2026
At Parke Store US, customer satisfaction is important to us. We understand that there may be situations where a customer wishes to exchange an item due to sizing concerns, receiving an incorrect product, or other eligible reasons. This Exchange Policy outlines the conditions, requirements, and procedures for requesting an exchange.
By placing an order through our website, you agree to the terms described in this Exchange Policy.
Eligibility for Exchanges
Customers may request an exchange for eligible products within a specified period after receiving their order. To qualify for an exchange, items must be unused, unworn, unwashed, and returned in their original condition with all tags, labels, and packaging intact.
Products showing signs of wear, damage caused by misuse, alterations, or missing original packaging may not qualify for exchange approval.
Our goal is to ensure that exchanged items can be properly inspected and maintained according to quality standards before replacement products are issued.
Exchange Request Timeframe
Exchange requests must be submitted within 14 days of the delivery date. Requests submitted after this period may not be eligible for exchange consideration.
Customers are encouraged to inspect their orders promptly upon delivery to ensure that any issues are reported within the required timeframe.
Submitting an exchange request within the allowed period does not automatically guarantee approval. Each request will be reviewed according to the conditions outlined in this policy.
Size Exchanges
We understand that selecting the correct size when shopping online can sometimes be challenging. Customers who receive an item that does not fit properly may request a size exchange, subject to product availability.
The requested replacement size must be available in stock at the time the exchange is processed. If the desired size is unavailable, alternative options may be offered where applicable.
Customers are encouraged to review sizing information carefully before placing an order to minimize the need for exchanges.
Incorrect or Defective Items
If a customer receives an incorrect item, damaged product, or product with a manufacturing defect, they should contact our customer support team as soon as possible.
To help us evaluate the issue efficiently, customers may be asked to provide clear photographs of the item received, packaging materials, labels, or any visible defects.
After review and verification, Parke Store US will determine the most appropriate solution, which may include an exchange or other suitable resolution.
Exchange Approval Process
Before sending any item back, customers must first obtain exchange authorization from our support team. Unauthorized returns may experience delays or may not be accepted.
Once an exchange request is reviewed and approved, customers will receive instructions regarding the return process, packaging requirements, and exchange procedures.
Approval decisions are made based on product condition, eligibility requirements, available inventory, and compliance with this policy.
Return Shipping for Exchanges
Customers may be responsible for return shipping costs unless the exchange is required due to an incorrect shipment, damaged item, or verified product defect.
Shipping costs paid during the original purchase are generally non-refundable unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning products for exchange, as Parke Store US cannot guarantee receipt of items that are lost during return transit.
Product Availability
All exchanges are subject to inventory availability at the time the replacement request is processed.
If the requested replacement item, size, or variation is unavailable, customers may be offered an alternative product, store credit, or another solution at our discretion.
Inventory levels can change quickly, particularly during promotional periods and seasonal sales events. As a result, availability cannot be guaranteed until the exchange has been fully approved and processed.
Non-Exchangeable Items
Certain products may not be eligible for exchange due to hygiene, safety, customization, or clearance sale restrictions.
Items marked as final sale, clearance products, promotional giveaway items, gift cards, personalized products, or products specifically designated as non-exchangeable may not qualify for exchange.
Any product exclusions will be clearly communicated where applicable to ensure transparency for customers prior to purchase.
Inspection and Verification
All returned products submitted for exchange are subject to inspection upon arrival at our facility.
Our team will verify the item’s condition, eligibility, and compliance with the requirements outlined in this policy. If an item does not meet exchange conditions, the exchange request may be denied.
Customers may be contacted if additional information is required during the inspection process. We strive to complete evaluations promptly and fairly for all exchange requests.
Processing of Replacement Items
After an exchange has been approved and the returned item has successfully passed inspection, the replacement product will be prepared for shipment.
Processing times may vary depending on product availability, seasonal order volume, and operational requirements. Customers will receive shipping confirmation and tracking information when the replacement item has been dispatched.
Delivery times for exchanged items may differ from the original order and are subject to carrier performance and shipping conditions.
Policy Changes
Parke Store US reserves the right to update, modify, or revise this Exchange Policy at any time without prior notice.
Changes may be implemented to reflect business operations, legal requirements, inventory management procedures, or customer service improvements. Updated versions will be published on this page with a revised effective date.
Continued use of our website after policy updates constitutes acceptance of the revised policy terms.
