Frequently Asked Questions (FAQs)

How long does shipping take?

We process most orders within 1–3 business days after payment confirmation. Once shipped, delivery typically takes 8–14 business days within the United States. Delivery times may vary depending on location, carrier performance, holidays, or other unforeseen circumstances.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use the provided tracking number to monitor your shipment’s progress through the carrier’s tracking system.

Do you ship internationally?

Yes, Parke Store US may offer shipping to selected international destinations. International shipping availability depends on carrier services, customs regulations, and delivery location restrictions.

Can I change my shipping address after placing an order?

If your order has not yet been processed or shipped, we may be able to update your shipping information. Please contact our customer support team as soon as possible after placing your order.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available during checkout. Available payment options may vary depending on your location.

Can I cancel my order?

Orders may be canceled before they enter processing or shipping stages. Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible.

What is your return policy?

Eligible items may be returned within 14 days of delivery, provided they are unused, unworn, and returned in their original condition with all tags and packaging intact. Please review our Refund & Returns Policy for complete details.

How do I request a return?

To start a return request, contact our customer support team with your order number and details about the item you wish to return. Our team will provide further instructions if your request qualifies for return approval.

Do you offer exchanges?

Yes, we offer exchanges for eligible items, including size-related exchanges, subject to product availability. Exchange requests must generally be submitted within the applicable exchange period after delivery.

What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and provide clear photographs of the issue. We will review the situation and work toward an appropriate resolution.

When will I receive my refund?

Once your returned item has been received, inspected, and approved, refunds are typically processed within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Are shipping charges refundable?

Shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or defective product.

Do I have to pay for return shipping?

Customers are typically responsible for return shipping costs unless the return results from a verified product defect, shipping error, or another issue caused by our fulfillment process.

What should I do if my package is delayed?

Shipping delays can occasionally occur due to weather conditions, carrier issues, customs processing, or high shipping volumes. If your package is significantly delayed, please contact our support team for assistance.

What happens if my package is lost?

If you believe your package has been lost, first check the tracking information and verify with neighbors or local delivery offices. If the package cannot be located, contact us so we can assist with an investigation.

Are my payment details secure?

Yes. We work with trusted payment providers that use industry-standard encryption and security measures to protect customer transactions and sensitive payment information.

Do I need an account to place an order?

No. Customers may be able to complete purchases using guest checkout where available. However, creating an account can provide easier access to order history and future purchases.

How can I contact customer support?

You can contact our customer support team through the contact information provided on our website. We are happy to assist with orders, shipping, returns, exchanges, and general inquiries.

Do you restock sold-out products?

Product availability varies. Some items may be restocked, while others may be discontinued or offered only for a limited time. We recommend checking the website regularly for inventory updates.

How often are your policies updated?

We may update our policies periodically to reflect operational changes, legal requirements, or service improvements. Updated versions are always published on the relevant policy pages of our website.