Last Updated: June 2026
At Parke Store US, customer satisfaction is one of our top priorities. We strive to provide high-quality products and a positive shopping experience. However, we understand that there may be circumstances where customers wish to return a product or request a refund. This Refund & Returns Policy explains the conditions, eligibility requirements, and procedures for returns and refunds.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
Customers may request a return for eligible items within 14 days of receiving their order. To qualify for a return, products must be unused, unworn, unwashed, and returned in their original condition with all tags, labels, accessories, and packaging intact.
Returned items must show no signs of damage, misuse, alteration, or excessive wear. Products that do not meet these requirements may not qualify for return approval.
Our inspection process helps ensure fairness and maintains product quality standards for all customers.
Return Request Process
Before returning any item, customers must contact our customer support team to initiate a return request. Unauthorized returns may experience delays or may not be accepted.
When submitting a return request, customers may be asked to provide order details, proof of purchase, photographs of the item, and a description of the reason for the return.
Once the request has been reviewed and approved, return instructions will be provided. Customers should carefully follow all instructions to help ensure efficient processing.
Refund Eligibility
Refunds may be issued for approved returns that successfully meet the conditions outlined in this policy.
After the returned product is received and inspected, our team will determine whether the item qualifies for a refund. Approval depends on the condition of the returned product, compliance with return requirements, and verification of the original purchase.
Refund requests submitted outside the approved return period may not be eligible for consideration unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If a customer receives a damaged, defective, or incorrect item, they should notify us as soon as possible after delivery.
To assist with the review process, customers may be asked to provide clear photographs showing the issue, including packaging, labels, and any visible defects.
Once the claim has been verified, Parke Store US will evaluate the situation and determine the most appropriate resolution. Depending on the circumstances, a replacement, exchange, store credit, or refund may be offered.
Refund Processing Time
Once a returned item has been received and approved, refunds are processed through the original payment method whenever possible.
Processing times may vary depending on the payment provider, financial institution, and transaction method used during checkout. Most approved refunds are typically completed within 5–10 business days after final approval.
Customers will receive notification once their refund has been successfully processed. Additional delays caused by banks or payment providers are outside our direct control.
Non-Refundable Items
Certain products may not qualify for refunds due to their nature, usage restrictions, or promotional status.
Items marked as final sale, clearance products, gift cards, personalized items, customized products, promotional giveaways, or other specifically designated non-refundable products may not be eligible for return or refund.
Any applicable exclusions will be communicated on the product page or during the checkout process where appropriate.
Return Shipping Costs
Customers are generally responsible for return shipping expenses unless the return is approved due to a verified error on our part, such as receiving an incorrect item or a confirmed product defect.
Original shipping charges paid at checkout are typically non-refundable unless otherwise required by law or explicitly stated during a promotion.
For added security, customers are encouraged to use a trackable shipping service when returning items.
Inspection of Returned Products
All returned merchandise is subject to inspection upon arrival. Our team carefully reviews each return to verify product condition and eligibility.
If the returned item does not meet the requirements outlined in this policy, the refund request may be denied. In such cases, customers may be informed of the reason for the decision and, where applicable, offered alternative options.
This inspection process helps maintain fairness, prevent abuse, and ensure consistent service standards.
Cancellations
Orders may be canceled before they have been processed or shipped. Once an order enters fulfillment or has been dispatched, cancellation requests may no longer be possible.
Customers who wish to cancel an order should contact our support team as quickly as possible after placing their order.
Approved cancellations will be refunded to the original payment method according to standard refund processing timelines.
Lost or Delayed Deliveries
Shipping carriers occasionally experience delays that are beyond the control of Parke Store US. Delivery delays alone do not automatically qualify an order for a refund.
If a shipment appears lost or significantly delayed, customers should contact us so that we can work with the carrier to investigate the situation.
Appropriate resolutions will be considered based on the outcome of the carrier investigation and the specific circumstances involved.
Chargebacks and Payment Disputes
Customers are encouraged to contact Parke Store US directly before initiating a payment dispute or chargeback with their financial institution.
Many issues can be resolved more quickly through our customer support team. Filing an unnecessary chargeback while a return or refund request is already under review may delay resolution.
We reserve the right to provide supporting transaction documentation when responding to payment disputes.
Policy Updates
Parke Store US reserves the right to modify, update, or revise this Refund & Returns Policy at any time without prior notice.
Changes may be implemented to reflect operational improvements, legal requirements, customer service enhancements, or business needs. Updated versions will be published on this page along with the revised effective date.
Continued use of our website after policy updates constitutes acceptance of the revised policy.
